Terms & Conditions
The term Challenger Technologies (M) Sdn Bhd or Challenger Malaysia or ‘us’ refers to the owner of the website whose operation office at L4-16 (4th Floor), The Mines, Jalan Dulang, Mines Resort City, 43300 Seri Kembangan, Selangor. The term ‘you’ refers to the user or viewer of our website.
Pricing of the Products shall be as stipulated in the official price lists published by Challenger Malaysia at the date of placement of orders by Customer.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing of product information received from our suppliers, Challenger Malaysia shall have the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your credit card is charged. If your order has already been charged and your order is cancelled, Challenger Malaysia shall issue a credit to you in the amount of the charge.
Due to the fluctuation in this industry, prices on Products are subject to change and we cannot offer price protection on these Products in the event prices rise or fall.
Your orders will be processed daily from Monday to Friday (Business Day). The cut-off time for order processing is 3pm for each business day. Orders placed on weekend or public holidays (Malaysia) will be processed on the following business day.
If you wish to cancel your order, request have to be made within the same day as per the date of order made, please call us immediately at +603 8946 9000 or submit the Contact Us form to us by quoting your Order Reference Number. However cancellation is NOT allowed after your payment has been made.
Orders will be deemed as VOID if you do not make any payment within 3 days after you have received our invoice.
Your order is thoroughly reviewed to ensure that the order is accurate, payment method is valid and you are authorized to use the payment method. Once your order has passed the rigorous review, it is sent to our office to arrange for shipment.
If the item(s) on your order are in-stock, we will ship them as soon as possible. If the item(s) on your order are out of stock, it will not be shipped until we process the back ordered inventory.
Total time for delivery is based on the amount of time it takes to get payment authorization, order processing and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock item.